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Payments in Lieu of Affordable Housing Provision – Court of Appeal Ruling

Judges frequently have to tread the tricky dividing line between interpreting contracts and illegitimately re-wr...

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Straightforward Honesty Is the Best Route to a Stress-Free Divorce

Any good family lawyer will tell you that the best way of minimising the expense and stress of divorce proceedin...

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Latest news

Payments in Lieu of Affordable Housing Provision – Court of Appeal Ruling

Judges frequently have to tread the tricky dividing line between interpreting contracts and illegitimately re-wr...

Read more

Straightforward Honesty Is the Best Route to a Stress-Free Divorce

Any good family lawyer will tell you that the best way of minimising the expense and stress of divorce proceedin...

Read more

Complaints Policy

Garner Canning is committed to high quality legal advice and client care.  If you are unhappy about any aspect of the service you have received or about the bill for your legal costs please contact Gary Glover by email garyglover@garnercanning.co.uk, by telephone 01675-462626 or by post to our Coleshill office.  We have a written procedure which details how we handle complaints, copies of which are available from Gary Glover.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider your complaint. He can be contacted at:

Telephone: 0300 555 0333

Mincom: 0300 555 1777

E-mail: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

Address: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

You may also be able to object to our bill by applying to the Court for an assessment under Part III of the Solicitors Act 1974.  If you exercise this right you would be prevented from making a complaint to the Legal Ombudsman.  In addition, if you apply to the Court for an assessment and if all or part of the bill remains unpaid at the end of that assessment, we are entitled to charge interest. There are strict time limits that apply to this process and you may wish to seek independent legal advice.

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

If you are a client with whom we have made a contract by electronic means, you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. Should you wish to do so that service can be found at http://ec.europa.eu/odr .  Our email address for this purpose is  info@garnercanning.co.uk